Customer service
Talk to a person
Every message is answered by someone who can actually resolve it — within one business day, and usually the same day. If something is wrong with an order, email us before your bank. We can nearly always fix it faster than a dispute can be opened.
By phone
(385) 786-8028
Monday–Friday, 9:00am–5:00pm CT. Outside those hours, leave a message and we return it the next business day.
General support
hello@onyxskinco.store
Anything about a product, an ingredient, an order, or a problem with something you have received.
Orders & delivery
orders@onyxskinco.store
Order status, tracking, changes or cancellation before dispatch, and returns.
Privacy & data
privacy@onyxskinco.store
Requests to see, correct, export or delete the information we hold about you.
When we are reading
Monday–Friday, 9:00am–5:00pm CT
Every message answered within one business day. Messages sent over a weekend are answered on Monday.
Sending something back
Returns, shipping questions and anything about an order go through email — we authorise the return and send a prepaid label, so there is never anything to post to us unprompted.
Do you not recognise a charge?
Charges from this store appear on a statement as ONYX CO. If that is what you are looking at and you are not sure why, email hello@onyxskinco.store with the amount and the date. We will identify the order and resolve it, usually within the same business day.